shipping & returns
SHIPPING POLICY
Currently shipping to US & Puerto Rico only. We hope to ship international soon!
Pre-made items will be shipped within 7 days of purchase and Made-to-Order items within 14 days of purchase unless otherwise noted. You will receive an email notification with a tracking number once your package has been shipped, and a followup email upon delivery. If you do not receive a shipping notification within 14 days of ordering, please contact us right away.
STANDARD - $4.50 Flat-Rate*, trackable, 2-5 business day shipping.
EXPRESS - $30 Flat-Rate, trackable, 1 business day shipping.
*FREE Standard Shipping on orders over $150
RETURN POLICY
Items made of metal ONLY can be returned within 14 days of receipt for a full product refund minus shipping fee. Buyer is responsible for return shipping fee. Items with hand-stitched designs are Final Sale items and cannot be returned. With that said, if you are ever unhappy with a Studio Avana hand-stitched piece, please reach out to me, we'd love to see how we can help!
ORDER CANCELLATION POLICY
You can cancel your order with a full refund of both product price and shipping if we have not yet created your made-to-order item(s) and/or shipped your pre-made item(s). Please contact us ASAP using the form below or email us at info@studioavana.com.